Shipping policy
Shipping Policy
Last Updated: May 31, 2026
Thank you for shopping at Prishious (www.prishious.shop). Please read this Shipping Policy carefully before placing your order.
1. Shipping Partner
All orders are shipped through Shiprocket and its network of courier partners (including Delhivery, BlueDart, Ecom Express, DTDC, and others). The courier partner is selected automatically based on serviceability, speed, and reliability for your pincode.
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Business days: Monday to Saturday (excluding Indian public holidays).
- You will receive email/SMS notification with tracking details upon dispatch.
3. Estimated Delivery Time
- Metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 3–5 business days
- Tier-2 cities: 5–7 business days
- Tier-3 cities and rural areas: 7–10 business days
- North-East India, J&K, Ladakh, Andaman & Nicobar, Lakshadweep: 10–15 business days
⚠️ These are estimated timelines and NOT guaranteed delivery dates. Actual delivery may vary due to courier performance, weather, remote locations, festivals, or unforeseen circumstances. Prishious shall NOT be held liable for any delivery delays caused by the courier partner or circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location and order value. Promotional free shipping offers will be clearly mentioned on the Site. Shipping charges are non-refundable.
5. Cash on Delivery (COD)
⚠️ We do NOT offer Cash on Delivery (COD) under any circumstances. All orders must be fully prepaid using online payment methods via Razorpay (UPI, Cards, Net Banking, Wallets).
6. Serviceability
Delivery is available across India, subject to pincode serviceability. If your pincode is not serviceable, you will be notified at checkout. We do NOT ship internationally at this time.
7. Order Tracking
Upon dispatch, you will receive:
- An order confirmation email with a tracking ID
- A tracking link to monitor your shipment in real-time
You can also contact us at support.prishious@gmail.com for tracking assistance.
8. Failed Delivery Attempts
- If the courier cannot deliver after 2–3 attempts, the package is returned to us (Return to Origin / RTO).
- In case of RTO, a refund will be initiated after deducting all applicable shipping charges (forward + return), within 7–10 business days from when we receive the returned package.
- We are NOT responsible for failed deliveries due to: incorrect/incomplete address, customer unavailability, refusal to accept the package, or restricted access areas.
9. Damaged or Lost Shipments
- If you receive a damaged package — do NOT accept delivery OR photograph/video it immediately upon opening.
- An unboxing video is MANDATORY for any damage claim.
- Report damaged or lost shipments within 24 hours of delivery at support.prishious@gmail.com.
- We will coordinate with Shiprocket to investigate. Valid claims may receive a replacement (subject to stock) or store credit.
- Prishious shall NOT be liable for damages or losses during transit attributable to the courier partner. Our liability is limited to facilitating a resolution with Shiprocket.
10. Address Accuracy
It is the customer's sole responsibility to provide a complete and accurate shipping address. We are NOT responsible for orders delivered to incorrect addresses. Address changes after dispatch are not guaranteed and subject to courier policies and additional charges.
11. Limitation of Liability
Prishious shall NOT be liable for:
- Any shipping delays, losses, damages, or misdeliveries caused by Shiprocket, courier partners, or any third-party logistics provider
- Delays caused by customs, government authorities, or regulatory actions
- Losses arising from force majeure events
- Any consequential damages from late or non-delivery
Our maximum liability in connection with shipping shall not exceed the shipping charges paid for the specific order.
12. Contact Us
Prishious
Email: support.prishious@gmail.com
Phone: +91 8788655082
Address: Mumbai, Maharashtra, India
Website: www.prishious.shop