Refund policy
Return and Refund Policy
Last Updated: May 31, 2026
At Prishious (www.prishious.shop), we take great care in crafting and curating our jewellery. Please read this policy carefully before making a purchase.
1. All Sales Are Final
We maintain a strict no-refund, no-return, and no-exchange policy for change of mind, personal preference, size issues, or any reason other than the limited exceptions listed below.
We do NOT offer refunds, returns, or exchanges for:
- Change of mind or buyer's remorse
- Incorrect size selection by the customer
- Colour, shade, or appearance variations due to screen, monitor, or lighting differences (product photographs are illustrative only and may vary slightly — such variations are inherent characteristics of jewellery and not defects)
- Products that have been used, worn, washed, altered, resized, or damaged by the customer after delivery
- Products returned without original packaging, tags, labels, or accessories
- Gifted items (only the original purchaser may initiate any claim)
- Delay in delivery caused by the shipping/courier partner or events beyond our control
2. Exceptions — Defective, Damaged, or Wrong Products Only
In accordance with the Consumer Protection Act, 2019, we will accept claims and provide resolution only in the following circumstances:
- Manufacturing Defect: The product has a verifiable manufacturing defect that existed at the time of delivery and was not caused by the customer.
- Damaged During Shipping: The product was physically damaged during transit by the courier partner (subject to our Shipping Policy).
- Wrong Product Delivered: You received a product that is materially and substantially different from what was ordered and confirmed.
3. Eligibility Conditions for Claims
To be eligible for a claim under the exceptions above, ALL of the following conditions must be met:
- You must contact us within 48 hours of delivery at support.prishious@gmail.com
- You must provide clear, high-resolution photographs AND an unboxing video clearly showing the defect or damage. Claims without an unboxing video will NOT be accepted.
- The product must be completely unused, unworn, unaltered, and in its original condition with all tags, packaging, and accessories intact.
- Our quality assurance team will review and verify your claim within 3–5 business days. Our decision on the validity of the claim shall be final and binding.
4. Resolution Options
If your claim is approved, we will offer resolution in the following order of priority (at our sole discretion):
- Replacement of the same product (subject to stock availability)
- Store credit of equivalent value (valid for 6 months, non-transferable, non-encashable)
- Refund to the original payment method — only if both replacement and store credit are not feasible
Refund processing time: If approved, refunds are processed within 7–10 business days via Razorpay to your original payment method. Your bank may take an additional 5–7 business days. Prishious is not responsible for delays by your bank or payment provider.
5. Non-Returnable Items
The following are strictly non-returnable and non-refundable under any circumstances:
- Customized or personalized jewellery (made to order)
- Items purchased during clearance sales, flash sales, or marked as "final sale"
- Gift cards, store credits, and vouchers
- Free gifts, promotional items, or complimentary products
- Products where the seal, hygiene wrapper, or protective packaging has been opened (for earrings and body jewellery)
6. Order Cancellation
- You may request cancellation only before the order has been dispatched. Contact us immediately at support.prishious@gmail.com.
- For cancellations of unshipped orders, a full refund will be processed within 5–7 business days.
- Orders that have been dispatched cannot be cancelled.
7. Refund for Failed Delivery (RTO)
If your order is returned to us due to failed delivery attempts, incorrect address, customer unavailability, or refusal to accept delivery, a refund will be issued after deducting all applicable shipping charges (both forward and return). The refund will be processed within 7–10 business days from when we receive the returned package.
8. Limitation of Liability
- Prishious's maximum total liability for any claim under this policy shall not exceed the actual purchase price of the specific product in question.
- Prishious shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from the purchase or use of our products.
- We are not responsible for any allergic reactions, skin irritation, rashes, discolouration, or health-related issues from product use. Customers must verify product materials and consult a dermatologist if they have sensitivities.
- All claims must be raised within the timelines specified. Late claims will not be entertained.
9. Dispute Resolution
Any disputes shall first be attempted through good-faith negotiation for 30 days. Unresolved disputes shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, in Mumbai, Maharashtra, India. The arbitrator's decision shall be final and binding.
10. Grievance Redressal
If you are not satisfied with the resolution, contact our Grievance Officer:
Name: Sachin Tripathi
Email: support.prishious@gmail.com
Phone: +91 8788655082
Address: Mumbai, Maharashtra, India
Grievances will be acknowledged within 48 hours and resolved within 30 days, per the Consumer Protection (E-Commerce) Rules, 2020.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy in its entirety.